Create Account. Unfortunately, one of our friends tragically passed away at the end of November 2021. He reiterated that he sent an invoice for over $83,000 (including the cost of the Trip Mate insurance). k. The term "Expedition ruise" means those cruises offered by Viking Expedition Ltd. and which may We chose the voucher and rebooked the same cruise for July 2021. If you're a savvy traveler, you probably know about Viking Cruises. Combinable with all other Viking offers. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. In order to provide faster updates on . First time on Viking for 5 of us. If a client elects to decline insurance that would otherwise be included for a cruise 5 nights or longer, a credit will be provided equal to the actual premium cost of the . Plan your voyage risk free. This is underwritten by Viking and has nothing to do with its normal insurance benefits which are unwritten by Arch Company, in Jersey City, New Jersey. Viking's new, updated travel protection plan provides 100% protection if you must cancel or interrupt your trip for any reason, including a pre-existing medical condition Note that Travelex's Travel Select plan reimburses 50% of trip costs under a "cancel for any reason" claim . Trip Mate, travel protection . Trip cost includes pre-paid and non-refundable expenses of the trip. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Plan administrator: Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200, Kansas City, MO 64114, 1-833-791-2989. This plan is underwritten by the Stonebridge Casualty Insurance Co., Columbus, OH. Filled out all paperwork sent it UPS. Trip Mate plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. Pay by echeck and Save All requested physician statements and applicable information was forwarded to Trip Mate with receipt acknowledgment from them. Do you have an account? On 12/18/2019 at 7:29 AM, KTLucke said: Our wonderful Viking River cruise experience has been marred by Trip Mate. we had a cruise booked for 2020 and Viking cancelled the cruise because of covid, they issued travel vouchers, i also purchased the travel plan protection , we booked another cruise for August 14 thru the 24 and even paid for extra days in Paris, my husband passed away on August 5th 2021 and i sent Viking documentation to that effect, they sent . Viking cancel the trip. Viking will, where feasible, offer pre- and post-cruise experiences. To obtain additional information and explore options for coverage, please contact Manulife directly at 1-855-246-9929 or by visiting ManuLife. Because this Travel Protection Plan is exclusively for Viking Cruises, there are no forms to fill out. The Vacations to Go agent asked Trip Mate for an explanation of the $41,000 figure on several occasions. Trip cost includes pre-paid and non-refundable expenses of the trip. Protecting your travel investment, your belongings and most importantly, you! This Cancellation Waiver Benefit is provided by Viking Cruises and is not an insurance benefit underwritten by Arch Insurance Company. They may offer a voucher on future cruises, but seldom a cash refund. Insure the Trip Cost. This is a multi-location business. Contact our Vacation Assurance Hotline at 844-883-6609. (20) … Additionally, we continue to partner with Trip Mate to offer you the most comprehensive travel coverage. Reviewed May 14, 2018. Vacation Assurance Hotline. Your Communication Options. The quiet season may be the best time to visit the Mediterranean, with fewer travelers, easier access to landmarks and easygoing interactions with locals. Cruise Vacation Plan or as changed as provided herein. The cruise line provides luxurious river and ocean cruises, with "luxurious" being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. The trip mate customer service agent, reassured me and told me that as long as I buy the Tripmate protection plan, that I would be eligible for a refund if I couldn't travel. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. The ultimate flexibility: You have 24 months to select your new cruise date. I was advised to email Viking and request a cancellation. All change fees are waived. You may view and download the Plan Documents currently available by entering your State in which you reside below. Learn More. 360 º Travel Protection Plan is designed by Travelex Insurance Services, Inc. If you have any questions, call Trip Mate at 1-844-777-6855. In 2000, the company purchased Europe's KD River Cruises in order to grow its fleet, to leverage 40 years of river cruising experience and to acquire rights to prime docking locations in key European cities. Travel arrangements by Cruises and Tours Worldwide, St. Louis, MO No. Claim (s) being reported by: Travel Agent on behalf of a client Claimant (the person who has a claim) Family member who is not a claimant Other person who is not a claimant. I was also told that our late friend's daughter may file a claim through the travel protection plan (which we all purchased) for reimbursement for her fare. Complete your Guest Information Form. Our . You will need "Cancel for any reason" for this concern. My husband is 80 and has medical issues that would prevent him from travel in a pandemic. In addition to offering industry leading travel insurance plans, we provide administrative service. At the same time, we bought a "Trip Mate Travel Protection Plan" for $619 each. You may also contact us by phone at 1-877-668-4546. TripAssure travel protection plans allow the traveler to insure some, none, or all of the trip cost. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Your fully-paid invoice is your confirmation of coverage. Viking was founded in 1997 with the vision that travel could be more destination focused and culturally immersive. l. The term "COVID-19 Policies and Procedures" means the policies, procedures, practices, and conditions which Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. I was also told that our late friend's daughter may file a claim through the travel protection plan (which we all purchased) for reimbursement for her fare. Tried contacting them of course no one answers phone. The travel insurance plan, which is powered by Trip Mate, covers an extension of a guest's stay if a quarantine is required, and guests receive any necessary medical treatment for up to 14 nights . Plan your voyage risk free. *Because travel insurance coverage is so important, the Standard Cruise Protection Plan is automatically included in our price quotes for cruises 5 nights and longer. In this review, we'll detail Viking's Travel Protection Plan coverage and cost versus comprehensive trip insurance options available on the wider market. But it's not a cure-all. Travel insurance with trip cancellation benefits is designed to reimburse you for your prepaid, non-refundable expenses in case you have to cancel your trip for a covered reason. Courtesy of Viking Cruises. The amount of trip cost insured will set the limit on the amount of Trip Cancellation coverage. The amount of trip cost insured will set the limit on the amount of Trip Cancellation coverage. Quiet Season Mediterranean Cruises. 48 hours later, the Orthopedic surgeon says ''' You need surgery and you can't fly''. Asking Trip Mate to take a closer look. Business Details. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. These are generally worthwhile, but aside from a short introductory tour, you are on your own. First time on Viking for 5 of us. TripAssure travel protection plans allow the traveler to insure some, none, or all of the trip cost. Trip Cancellation prior to departure due to Covid related restrictions such as stay at home orders, border closure due to Covid or general fear of travel are not covered by any plan. A Trip the Cruise Line . Offer Expires December 31, 2021. There are typically 3 conditions that must be met to purchase a Cancel For Any Reason Rider: Purchase the policy within 10 - 21 days of First Trip Payment; Insure ALL prepaid and non-refundable travel expenses prior to departure; Trip arrangements must be canceled more . Original review: April 11, 2022 Booked a flight for Dec 2021 in Onetravel.com and insured it by TRIPMATE TRAVEL PROTECTION PLAN that was offered in the same website. Unfortunately, one of our friends tragically passed away at the end of November 2021. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. As of 4/16/20 no one at Trip Mate or Viking can give me an accurate status report on my claim for $29,954.41. Purchasing a travel protection plan is not required in order to purchase any other products or services offered by Direct Line Cruises. countries. Travelex 360 º Claims Administered by: Trip Mate**, **(In CA, dba Trip Mate Insurance Agency) 1- 800-965-8859. You could decide to only insure the flight, but not the hotel. 1. The customer service representatives for Viking Cruises and Trip Mate, the travel insurance carrier, stated we would receive our refund minus the $2,238 travel insurance and the $200 cancellation fees. Despite these exchanges, the invoice did not become part of Casady's Trip Mate record. Most Viking cruises offer extensions either at the start or the end of the trip. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We purchased the insurance from Viking River Cruises at that time. Before you pay for that policy, make sure you know what is covered, or not, in your plan. To be eligible for a comprehensive travel insurance plan that offers optional Cancel For Any Reason coverage, you need to insure 100% of pre-paid, non-refundable trip costs, purchase your coverage within 10-21 days of your initial trip payment, and you must cancel your trip no less than 2 days prior to departure. As stated in Viking's s travel protection plan pre-existing medical conditions are covered. It is quick, secure and easy. Here are 10 surprising things travel insurance will not cover on your cruise. While there are several insurance companies offering travel protection plans, Viking recommends Manulife and has arranged for dedicated resources to support our guests' needs. Canceled trip due to Covid. ValuePenguin estimates the average domestic trip spans about four days . 9225 Ward Pkwy, Ste 200, Kansas City, MO 64114 Trip Mate Travel Insurance - Home Trip Mate Travel Insurance If you have any questions about this coverage, contact Travel Insured at 866-684-0218. Create one today to complete your Guest Information Form, explore shore excursions and access important documents. Answer: That is not something that is covered with Trip Cancellation. Viking Cruises' Travel Protection Plan or any other insurance plan providing Trip Cancellation benefits. $3,299. Travel within the U.S. is typically a less expensive investment — and most people tend to plan only a few weeks in advance. When COVID-19 caused Viking to cancel the trip, Viking offered a choice of a cash refund or a generous voucher for 125% of the original booking cost. You may wish to compare the terms of this plan with your existing life, health, home, and automobile insurance policies. j. They are a prominent insurance agency in the travel field. For questions about the Protection Plans, please call Trip Mate at 1-800-888-7292. We booked a cruise and bought the Viking Trip Insurance. The trip was scheduled for August. In addition to offering industry leading travel insurance plans, we provide administrative services for claims, product design and underwriting, w…… Location & Hours 9225 Ward Pkwy Ste 200 As stated in Viking's s travel protection plan pre-existing medical conditions are covered. The CheapOair agent called me back and I purchased the travel protection plan. The plan includes baggage delay coverage of $200 per person after a 12-hour delay. History. The plan is administered by Trip Mate, which is headquartered in Kansas City. TRIP MATE TRAVEL INSURANCE IS A FRAUD! If that happens, make sure you are protected. Stay away from bookbyfare nice when your booking but rude . from. In addition to offering industry leading travel insurance plans, we provide administrative services for claims, product design and underwriting, while helping customers with our state-of-the-art . If you are mailing claim documentation to Trip Mate, please mail this to PO BOX 527 Hazelwood MO 63042". Exclusions: Travel Insurance through the Tripmate plan will not be available for cruises that exceed either (or both) of these limitations: (a) Cruise fare (excluding taxes) exceeds $50,000 per person and / or (b) length of cruise exceeds 120 days. If you have any questions about this coverage, contact Trip Mate at 1-844-207-1929. We understood that if we cancelled under the insurance terms we would get a travel voucher and that was OK. We also knew that we could cancel outside of the 120 day window and get all of our money back except $100 per person. Combinable with all other Viking offers. 9225 Ward Pkwy, Ste 200, Kansas City, MO 64114 Trip Mate Travel Insurance - Home Trip Mate Travel Insurance All requested physician statements and applicable information was forwarded to Trip Mate with receipt acknowledgment from them. Find the Right Travel Insurance Plan for You. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. Insure the Trip Cost. With Vantage's Travel Protection Plan, the full value of your investment is protected for cancellation up to and including the day of departure, with either cash back or trip credit returned, depending on the reason for cancellation. ALL PLANS. The most recent Tripmate Travel Protection Brochure sent to us from Viking as part of an upcoming cruise confirmation, stated that insurance had to be purchased no later than 120 days before departure, which lines up nicely with the Cancellation Policy. They claimed the travel protection fee was not refundable, because it was stipulated in the fine print of the booking document. (19) … See Forbes Advisor's review of World Nomads travel insurance and learn via phone at 1-844-207-1930 or by email at wnclaims@tripmate.com. As of 4/16/20 no one at Trip Mate or Viking can give me an accurate status report on my claim for $29,954.41. On 12/18/2019 at 7:29 AM, KTLucke said: Our wonderful Viking River cruise experience has been marred by Trip Mate. All change fees are waived. We know your time is precious, which is why our Sandals Support Team is on standby to help answer any questions you may have about your vacation. A massive storm on the northeast coast of the US forced us to cancel our initial cruise date due to multiple flight delays causing us to miss our connection to Amsterdam for the cruise. My wife and I booked a trip with Viking River Cruises to Poland, Prague, and Berlin for April 2016. . While we understand that everyone's circumstances are unique, here's a look at some of the most common reasons trip cancellation insurance claims are denied. . PART A BENEFITS TRIP CANCELLATION We will reimburse You, up to the Maximum Benefit Amount shown in My wife and I bought tickets for a Viking cruise on the Mekong River in March, 2017. We cancelled 137 days out and then found . DH Donald Holt 2 reviews US Apr 25, 2022 Plus, low-season airfares (along with Viking Inclusive Value) make fall and winter ideal for maximizing your travel . Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. If I file a claim we can get vouchers for the $100 per person per cruise ($400) penalty we will have to pay Viking. Plan Number: A430 Trip Mate, Inc. (In CA & UT, dba Trip Mate Insurance Agency) 9225 Ward Parkway, Suite 200 Kansas City, Missouri 64114 One Call Worldwide Travel Assistance One Call multi-lingual professionals are available 24 hours a day/365 days a year to providing medical, legal and travel assistance services. Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. Travel Protection Plus Pricing Details^ Full Travel Credit Need to find a different location? In September, 2018, we began our trip, but we had to cut it short. I was advised to email Viking and request a cancellation. The term "cruise" or "cruise tour" means the cruise on the Ship plus any land tour component, and all product, excursions or tours purchased through Carrier. Travel protection plans are designed to protect your vacation investment, your belongings and most importantly, you! All requested physician statements and applicable information was forwarded to Trip Mate with receipt acknowledgment from them. To TripMate for two cruises we paid over $5,000 for insurance, which we will lose. You could decide to only insure the flight, but not the hotel. k. The term "Expedition Cruise" means those cruises offered by Viking Expedition Ltd. and which may involve travel to remote locales, including, but not limited to, the Arctic or Antarctic regions. Change your cruise date up to 14 days prior to departure. 07947, located in Pembroke Pines, FL and doing business as Trip Mate. As originally scheduled, our trip, including pre- and post-cruise extensions, was to run Aug. 15-30, 2020. But sometimes illness or an emergency at home may create the need to postpone or cancel your vacation. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Before you purchase any of the plans we offer, please review the plan information that applies to your purchase. Purchasing a travel protection plan is not required in order to purchase any other products or services offered by Classic Vacations. With 24/7 support from our travel professionals around the world, we helped over 21 million people last year to protect themselves from the unpredictable. Offer Expires December 31, 2021. In regards to advice, if the travel insurance was bought from Viking it is (most likely) a plan where the benefits are administered by Trip Mate. The ultimate flexibility: You have 24 months to select your new cruise date. Whether you're traveling for leisure or business, you'll appreciate the benefits and coverage Allianz Travel Insurance plans can provide. I have sent Trip Mate forms and information from our physician and our medical records. The Travel Protection Plan -- Insurance Is On Us, powered by Trip Mate, will be purchased on behalf of guests and will be part of their travel reservation, as will the Cancellation Protection Benefit. GR425V Travel Protection Plans are administered by Trip Mate, Inc. (In CA & UT dba Trip Mate Insurance Agency), Lic. If you have a Viking booking number, you now have access to plan & customize your travel experience. Trip Mate is the partner that leading travel professionals turn to for high-quality travel protection products and services for the traveling public. As of 4/16/20 no one at Trip Mate or Viking can give me an accurate status report on my claim for $29,954.41. Change your cruise date up to 14 days prior to departure. And nothing, I am out over 400.00. A travel insurance policy can protect you from a variety of unexpected circumstances while you're traveling. Soludukha also told me in that phone conversation that Viking provided Travel Protection insurance for $599 per person or a total of $1198. A massive storm on the northeast coast of the US forced us to cancel our initial cruise date due to multiple flight delays causing us to miss our connection to Amsterdam for the cruise. 28 reviews for TripMate, 1.0 stars: 'Booked a flight to Pittsburg with bookbyfare, took trip mate insurance just in case something happened and it did the kitten I was flying down for wasn't available anymore. Travel warnings are common and often hyped by the media. Protecting your travel investment, your belongings and most importantly, you! If you have additional questions or concerns in the meantime, please contact us at 833.297.2255 or claimssupport@tripmate.com. I also paid an extra $100 ($50 per person) for the special travel access. You should be filing your claim, denial questions, and follow up with Trip Mate, rather than the cruise line, as they are actually the insurer. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Whether you're looking for trip cancellation coverage to reimburse you for the costs of hotels, flights and other pre-paid and non-refundable trip expenses or if you need medical expense coverage to protect you from the extensive costs of overseas treatment and hospitalization, a travel . For information on Classic's Travel Smart Plan program prior to October 11, 2019, please visit https://www.classicvacations . As stated in Viking's s travel protection plan pre-existing medical conditions are covered. It is easy to personalize your upcoming cruise on My Viking Journey, our online portal designed exclusively for guests to prepare for and personalize their cruise experience. Trip Mate, Inc. offers travel insurance plans to the public, businesses and cruiselines. The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance, Travel Delay, and several other benefits. Their refund policies are strict. Your Plan Number, which you should supply when requesting assistance or filing for benefits, is A425V. If you have a Viking booking number, create an account to: Review and manage your flight itinerary when booked with My Viking Air.
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